With our Full Lifecycle Approach^SM, Netezza support begins even before you receive your first Netezza appliance.

Total quality is our priority at Netezza. We are committed to exceeding our customers' expectations in every way, from incorporating the highest quality components into each NPS® appliance to providing an exemplary customer experience throughout system installation, deployment and ongoing support processes. Before your system is even operational, Netezza support is aware of your system's configuration, and this proactive approach continues throughout the life of your product. We seize every opportunity to take care of our customers through our Full Lifecycle Approach, which is designed to ensure customer satisfaction from the pre-sales stages throughout NPS system deployment.

Netezza's "easy to do business with" philosophy has yielded a very active and engaged Netezza Community of customers, partners, prospective customers and employees who freely collaborate to maximize the quality of their Netezza experiences. Our NZLaunch^SM service provides support through your first NPS application deployment, and our Community programs help you get the most value from your Netezza appliance on an ongoing basis. Netezza continuously identifies and implements new ways to improve customer support offerings based on the feedback we receive from Community members via day-to-day interactions, the online community forum, regional and local gatherings and NZCare^SM customer satisfaction surveys.

Our support program packages provide an assortment of resources to ensure that any challenge can be resolved quickly and effectively, at any time of day.

Multi-tiered Service Program