We're all used to the typical "customer support" scenario where it's nearly impossible to get in touch with a real person that can actually help. It's considered normal to be passed around from person to person, department to department, without ever reaching someone who is willing to take ownership of your case and work with you to address your challenge.

At Netezza, we're focused on making sure your customer experience is different. When you face a challenge using the Netezza appliance, a real, educated person will serve as your single point of contact until the issue is resolved. And even if that person can't answer your specific question, he or she has direct contact to various organizations throughout the company – including manufacturing, product management, and engineering – that can be easily reached for additional support.