Virgin Media says,
"Netezza...is an 'easy to do business with' company that is willing to invest time in its customers to understand their needs and work with them to deliver real business value."
Contract Features
Business Critical
Standard
Service Partner
FAQ
Yes
SW Updates
Maintenance Training
1 Day
On-site Spares
Required
Determined by Partner
On-site HW Support
24 X 7 4 Hour Response
Next Business Day
Time and Material
Technical Support
9 to 5 EST M/F 24 X 7 Critical Support
9 to 5 EST M/F
Parts Shipping
Advance Exchange Overnight
Advance Exchange Next Business Day
Exchange
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